Shipping policy

Delivery options and freight

Complete 4x4 is based at 94 Highbury Rd, Burwood VIC 3125, Australia. Available delivery options and freight charges for your order are shown at checkout.

Freight depends on the products ordered and the delivery address. Large or heavy accessories, including bull bars, canopies and storage systems, may need a freight quote. If checkout does not offer a suitable delivery option, contact us before completing your order.

Availability and delivery times

Product availability, dispatch times and transit times vary by item and destination. If you need an item by a particular date, contact us for a current availability and delivery estimate before ordering. Please do not book third-party fitting until you have confirmed when the product will be available.

Pickup from Burwood

If pickup is available at checkout, you can collect from Complete 4x4, 94 Highbury Rd, Burwood VIC 3125. Please wait for confirmation that your order is ready before travelling to collect it.

Workshop fitting

Fitting at our Burwood workshop is quoted and booked separately. Selecting workshop fitting on a product page records your request; the product price does not include fitting unless the listing expressly says otherwise.

For workshop fitting or local collection, choose Pickup at checkout where offered. If only shipping is available, or you are unsure which option to select, call us before paying so we can confirm the right arrangement.

Damaged or incorrect deliveries

If your order arrives damaged or incorrect, contact us with your order number and details of the issue so we can help. Photos of the product and packaging can assist with assessment. Nothing in this policy limits your rights under the Australian Consumer Law.

Returns

Our 30-day change-of-mind return period and return instructions are set out in our Returns and refunds policy.

Contact us

Email sales@complete4x4.au or call 03 9808 8966 for delivery, pickup and fitting enquiries.